Solutions · Guests and inquiries3 demos
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Ava CRM

CRM · guests and bookings

CRM for hospitality: a guest database, bookings, and a loyalty program in one window.

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Problem → solution

  1. Problem: Lost bookings, tables tracked in ExcelSolution: A single database of guests and bookings on one screen
  2. Problem: A guest comes once and never returnsSolution: Visit history, segments, and a loyalty program
About the solutionTask → result

A CRM for hospitality: one guest database with segments and full visit history, bookings and loyalty programs. Every table turns into a returning guest, not a one-off visit.

  1. 01

    Task

    A venue loses the guest the moment they walk out: contacts, preferences and visit history are not collected anywhere, and bookings are kept by hand.

  2. 02

    Solution

    Every contact, preference and visit is stored in one profile open to the whole team. Segments, mailings and bookings work as one loop.

  3. 03

    Result

    Marketing knows your guests, the floor knows who is coming, and one-off visits turn into regular clients.

Live demos03
01

Bookings

A live bookings board: incoming bookings, guest cards, table statuses and real-time hints about late and arriving guests.

Bookings
02

Views

The same bookings as a list, a grid or a map, with filters by hall and a scalable timeline for the day.

Views
03

Analytics

Guest analytics and hall statistics: trends by day, banquet versus à la carte split, and occupancy for any period.

Analytics

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